AI bots help 911 dispatchers with their workloads
A dispatcher with the Anne Arundel County Fire Department responds to a 911 emergency call from their department’s dispatch center on April 14, 2020 in Glen Burnie, Maryland. (Alex Edelman/AFP/Getty Images/TNS) In the middle of a storm, 911 call centers often find themselves overwhelmed with reports of downed trees, flooded roads and panicked residents. Every …